Refund policy

Return Policy

1. Eligibility for Returns

• Items are eligible for return within 15 days from the date of delivery.
• To be eligible for a return, the item must be unused, in the original condition, and in its original packaging.
• Some items, such as perishable goods, personalized items, or final sale products, are non-returnable.

2. How to Request a Return

• To initiate a return, please contact us at powerupyourdevices@gmail.com or through our contact form with your order number, reason for return, and any relevant images of the item if necessary.
• Our customer service team will review your request and provide you with a return authorization and instructions.

3. Return Shipping

• We offer free return shipping for returns within 15 days.
• Please ensure that the returned item is properly packaged to avoid damage during return transit. 

4. Refunds and Exchanges

• Once we receive the returned item, it will be inspected. If it meets our return policy criteria, a refund will be issued to your original payment method. Please allow 10 business days for processing.
• If you prefer an exchange for the same or a different item, please specify that in your return request, and we will assist you with the exchange process.

5. Damaged or Defective Items

• If the item you received is damaged, defective, or incorrect, please contact us immediately within 3 days of receiving the product.
• We will provide a prepaid return label and issue a replacement or full refund upon verification.

6. Exceptions

• Items that are marked as "Final Sale" or "Non-returnable" cannot be returned or exchanged. Please check product details before purchasing.
• Returns will not be accepted if the product is used, altered, or damaged due to improper handling.

7. Contact Information

• For any questions or assistance with returns, please contact us at powerupyourdevices@gmail.com.